Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Data Security and Protection Policy

Alton Street Surgery recognises that information has its greatest value when it is accurate, up to date and accessible where and when it is needed. This document sets out a strategic direction form information governance management within the Practice. 

Data Security and Protection Policy

Privacy Notices - How we use your information

Being transparent and providing accessible information to patients about how we will use personal information is a key element of the GDPR Regulations. The following notices will inform you how we use your information. 

Data Protection Privacy Notice For Patients 01/04/2021

Additional Privacy Notice - Covid-19 - 02/03/2021

Privacy Notice for Children 14/4/21

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this Act can be found here.   

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made to the Managing Partner and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager. Verbal complaints may be made in person or via the telephone; or you may prefer to write to the surgery or send an email to  

Further written information is available regarding the complaints procedure from reception.

Complaints Leaflet

Complaint Form

Third Party Complaint - Patient Consent

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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