In cooperation with EMIS, our computer supplier, we are able to give patients internet access to the practice. This allows you to book telephone appointments and cancel or check these; request repeat prescriptions; and advise us of address changes; all on the Web. This facility, similar to online banking, is a first in the UK.
We hope it will be more convenient for you, and also give our reception staff more time to deal with other enquiries. We plan to add other features as and when they become available.
How It Works
At busy times it can be difficult to contact the practice by telephone, and after hours there is no one to answer the phone for routine enquiries. Using the internet, you will be able to view a range of available telephone appointments including face to face appointments for the Practice Nurses and Health Care Assistants. Only selected telephone doctor appointments are available in this way – you will need to ring the surgery to book all other appointments including for the Practice Nurses and Health Care Assistants; ante-natal;
For repeat prescriptions, you will be able to view and select those drugs that you require. You will only be able to see those drugs that your doctor has classed as suitable for repeat prescribing. For all other drugs you will need to contact the surgery in the normal way.
Getting Started
For patients aged 13 and above, you will need to bring two forms of identification into the surgery (at least one that has your photo and at least one that has your address – the same thing can’t be used twice) and have a valid email address. Our reception team will then provide you with an application for online access, once you have completed this form they will supply you with your login credentials and details on how to access the website. You will need to log into this account with 10 days of activation, otherwise the account will be locked for security purposes
After registering, you log on with your patient number and a password. You will then be able to view appointments you have already made, cancel them if necessary, and book an appointment with your doctor after checking the times available.
If you are a parent applying for access on behalf of a child under the age of 11, you will need to bring in identification for both of you (the identification for the child can be a passport of birth certificate) and also confirm that you have parental responsibility. This is usually identified by being named on the child’s birth certificate/court order.
Once your child reaches the age of 11, then access will be suspended and your child will need to re-apply. For children aged 11-13, they will need to bring their ID themselves and their application will be evaluated. Place contact the surgery in advance to arrange this process.
To apply for online access to your detailed medical records, you will need to complete a separate application at the Surgery.
If you require more information on how to apply, please contact the surgery on 01989 563646
Security
We take the security of our patients’ information very seriously. By working with EMIS, the company that provides the computer systems for this practice (and for more than 50% of all doctors in the UK), we can ensure that the information you provide when using the internet facility is protected.
All communications with the practice web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
The web site is administered at a remote high-security site managed by EMIS, not at the practice, so there is no possibility of unauthorised access. Using the most up-to-date version of your web browser also improves security of information.
Remember to close the browser after use, especially if someone else could access your computer.
Queries or Comments?
If you have any questions or comments about using the internet appointment booking facility, first contact the receptionist, who will be pleased to help you, or contact us through this site.
NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
How to register for Online Services
If you have not used our online services before you will need to:
- Come to the Surgery and provide photo ID so we can confirm your identity and the receptionist will then issue you with a username and password.
- Enter Patient Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices