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Online Consult

Update 9th July 2020

As we are now beginning to see more patients in surgery it is mandatory for all those attending to wear face coverings. 

Exceptions will be made if you have a medical condition that makes wearing a face covering difficult, or if the patient is a child under 11 years old. 

Update 14th April 2020

All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic. For the most up to date information please go to the website for our GP federation: Taurus  Healthcare – http://www.taurushealthcare.co.uk/home.aspx

Although we are seeing fewer patients face to face, we are all consulting by phone, and by video where necessary, to ensure we deal with medical problems. We don't want to miss treatable conditions, so please do contact your surgery if you are worried about symptoms.

From Thursday 9th April, a local 'amber' clinic will open, based downstairs at Alton Street, and staffed by doctors from all 6 local practices (Alton Street, Fownhope, Much Birch, Pendeen, Golden Valley and Kingstone). We are able to see patients safely in this clinic, with staff wearing PPE (Personal Protective Equipment). This is NOT a drop in clinic and will only see patients in prearranged appointments.

Patients should contact their own surgeries as normal, and a clinician will discuss the problem initially by phone. A face to face appointment will be arranged if necessary, but we are keen to protect our patients and staff by seeing only those cases where an examination is essential.

We remain very grateful for all your support and understanding.

Message from NHS England and NHS Improvement regarding attending urgent appointments in hospital:

 

“If you spot any symptoms which could indicate cancer, don’t just sit worrying about it at home – you can still contact your GP, usually by telephone or on-line. They will be able to advise on whether you need to get checked. If you have an urgent appointment for a diagnostic test, or are having treatment already it is important that you attend your appointments.  The team looking after you will be able to advise on how to do this, if you are in doubt.”

Cally Palmer – National Cancer Director, NHSE/I

Update - 23rd March 2020

Due to the coronavirus outbreak, we are receiving an exceptional number of calls. Please contact 111.nhs.uk if you believe you are unwell from coronavirus.

We are unable to provide advice about self-isolating, please follow the advice at doh.gov.uk

For all repeat prescriptions please use the Patient Access online service.  If this is not possible, prescription requests can be emailed to altonstreet.admin@nhs.net.

We are unable to deal with requests for sick notes or other administrative queries. NHS 111 will be taking over sick note requests.

We are not able to provide sick notes for people who are self-isolating or isolating as part of a family group.  Please click see NHS 111 website for Isolation Notes. 

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze.  Then bin the tissue, and wash your hands, or use sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport.  User a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth and unwashed hands.

You can find the latest information and advice from Public Health England on NHS.uk

 

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

On-Line Repeat Prescriptions & Appointment Booking

Would you like to order your repeat prescriptions on-line, or make a telephone appointment when the surgery is closed?  Click on Online Services in the box bottom right for further information.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come and see us. Find out more

 

(Site updated 10/07/2020)
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