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Online Consult

Covid '19 Vaccine  - Update 16th December 2021

We will be taking part in the push to get as many booster vaccinations done as possible in the next fortnight. We are expecting our next delivery of vaccines to arrive on Tuesday, and we will be contacting patients to book an appointment. The 15 minute observation period has been waived, which means we can deliver more vaccines within the space available. This in addition to our usual work, and while we will try and ensure that all of our patients who need medical help will be able to access us, please be aware that our service may be limited from next week while we focus on getting people vaccinated.
We are very grateful for your support and understanding.


Anyone over the age of 18 can book a booster providing it is 3 months or more since your 2nd dose

Anyone over the age of 16 can book a 1st or 2nd dose

Any 12-15 year olds who have already had their 1st dose can book their 2nd dose

Immunocompromised patients who had a 2nd dose 8 weeks or more ago, can book their 3rd dose

Covid '19 Booster Dose and Influenza Vaccinations  - Update 1st December 2021

We are not expecting any further supplies of Covid '19 Booster doses until the end of January 2022. If you are eligible and would would prefer not to wait for our invitation, please contact 119,  or book online via Please note that we are not providing written evidence of eligibility.

We have also exhausted our supply of additional influenza vaccines. If you would like an influenza vaccine please contact your local pharmacy.

Covid '19 Booster Dose and Influenza Vaccinations - Update 10th November 2021

We have a limited and variable supply of Covid'19 Booster doses available at the Practice. We are inviting patients for their 3rd dose in line with current guidance, however this will most likely be at a greater interval than 6 months after their 2nd dose. If you are eligible and would would prefer not to wait for our invitation, please contact 119,  or book online via 

We have exhausted our supply of Influenza vaccines and all of these appointments are  fully booked. Whilst we are trying to source additional stock, if you would like an influenza vaccine please contact your local pharmacy.


National Blood Tube Shortage - Update 1st September 2021

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. 

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

General Practice Data for Planning and Research - Update 26th July 2021

The government has announced that the General Practice Data for Planning and Research programme will be delayed until 4 key areas are strengthened:

  • The ability for patients to opt-out or back in to sharing their GP data with NHS Digital, with data being deleted even if it has been uploaded
  • NHS Digital's backlog of opt-outs cleared
  • A Trusted Research Environment is available where approved researchers can work securely on de-identified patient data which does not leave the environment
  • A campaign has increased public awareness of the programme, explaining how data is used and patient choices

Three changes are being made to the opt-out system so that patients can change their opt-out status at any time :

  • Patients DO NOT need to register a Type 1 opt-out by 1st September to ensure their GP data  will not be uploaded 
  • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system vis the GPDPR collection, to be deleted when someone registers a Type 1 opt-out
  • The plan to retire Type 1 opt-outs will be deferred for at least 12 months whilst they get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian

Face Coverings - Update 16th July 2021

Following a significant rise in the number of people testing positive for Covid-19 in the county, we will continue to require all patients and visitors to the Practice to wear face coverings when entering the premises, unless medically exempt. Everyone will also need to follow the social distancing and other infection prevention and control measures we have in place.

We have received a number of enquiries relating to the need to continue with face coverings, most of which are covered in the attached video. Thank you for your continued support in helping us protect our patients and staff.



Data Opt-out – Local and National Options – Update 4th June 2021


The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It can also be shared with other organisations to support health and care planning and research.


If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.


You may also wish to register a National Data Opt-out which is not done at GP practice level; for this, you must contact NHS Digital - more information about the National Data Opt-out is here: or phone  0300 303 5678


You can  You can    use this form  to: 

  •       Register a Type 1 Opt-out, for yourself or for a dependent (if you are the parent or legal guardian of the patient) (to Opt-out)
  •       Withdraw an existing Type 1 Opt-out, for yourself or a dependent (if you are the parent or legal guardian of the patient) if you have changed your preference (Opt-in)


This decision will not affect individual care and you can change your choice at any time, using this form. This form, once completed, should be sent to your GP practice by email or post. 

Appointments – Update 17th May 2021

We are continuing to provide services as we have been doing throughout the COVID-19 pandemic, and are prioritising care and services based on clinical need. If you need medical advice or treatment, please use the Online Consult tab on the Home page, sign up for online access to book your own appointments (details on the Online Services tab), or telephone us on 01989 563646. You will be asked to provide some information about your healthcare need which will help us assess the most appropriate way to provide your care, which may include a telephone consultation, video call or face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need. The Practice team will assess what is most appropriate for you and if you have a preference you can discuss this with us. Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

Demand for appointments has increased significantly over the last 6 months. This is reflected by many of you experiencing long waiting times in the telephone queue. Our staff are working extremely hard to deal with this extra demand and we appreciate your patience and understanding.

We have also seen a rise in multiple problems being presented in one appointment slot. We would always encourage you to let us know your most troubling concern at the outset when communicating with the GP as this allows us to prioritise and treat you in the most effective and efficient way. 

All of our staff are involved with delivering the Covid vaccination programme in addition to providing services and care and we would like to thank you all for your continued understanding and support.

Covid Vaccination Certificates – Update 6th May 2021

We are unable to issue this certificate at the Practice. Please see for further information.

Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions.

The NHSapp can be downloaded from ‎NHS App on the App Store ( for iPhone or  NHS App - Apps on Google Play for android. Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

Update 17th February 2021

Alton Street Surgery are part of the South & West Herefordshire Primary Care Network along with 5 other practices. This means our COVID-19 vaccines will be given from a central location in Ross-on-Wye (The Larruperz Centre). Patients will be contacted directly to attend the clinics in the order determined by NHS England. Be assured that as soon as you are entitled to receive the vaccine, you will be contacted.

However we are asking if you haven't received your COVID-19 vaccination and are on our clinically extremely vulnerable patient list, aged 75 years or over or a paid health or social care worker please contact the surgery to book your vaccination as we have started to move on from those groups.

Please note that in order to staff the clinics, we are having to reduce the number of routine appointments at the surgery. Please be patient with our reception team if you are not able to book an appointment for the day of your choice.

Update 6th September 2020

Information to support people recovering from COVID-19 -Your COVID Recovery


Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

On-Line Repeat Prescriptions & Appointment Booking

Would you like to order your repeat prescriptions on-line, or make a telephone appointment when the surgery is closed?  Click on Online Services in the box bottom right for further information.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come and see us. Find out more


(Site updated 17/12/2021)
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