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Online Consult

Update 17th February 2021

Alton Street Surgery are part of the South & West Herefordshire Primary Care Network along with 5 other practices. This means our COVID-19 vaccines will be given from a central location in Ross-on-Wye (The Larruperz Centre). Patients will be contacted directly to attend the clinics in the order determined by NHS England. Be assured that as soon as you are entitled to receive the vaccine, you will be contacted.

However we are asking if you haven't received your COVID-19 vaccination and are on our clinically extremely vulnerable patient list, aged 75 years or over or a paid health or social care worker please contact the surgery to book your vaccination as we have started to move on from those groups.

Please note that in order to staff the clinics, we are having to reduce the number of routine appointments at the surgery. Please be patient with our reception team if you are not able to book an appointment for the day of your choice.

Update 12th February 2021

Due to the additional pressures of the Covid vaccination programme, please allow 3 full working days for your prescription requests. Thank you for your support and understanding.

Update 29th January 2021

If you are on our clinically extremely vulnerable patient list or are aged 75 years or over, please 'phone us on 01989 563646 if you would like to book a Covid'19 vaccination.

Update 13th December 2020

The first phase of the NHS Covid-19 vaccination programme has started. When it is the right time people will receive an invitation to come forward. For most people this will be a letter, either from their GP or the national NHS. This letter will include all the information you will need to book appointments, including your NHS number. Please do not contact the practice to get an appointment until you get this letter. Information on the vaccine is available on the NHS.UK website

**Christmas Opening Hours**

Thursday 24th December 2020 - 08:00-18:30

Wednesday 30th December 2020 - 08:00-18:30

Friday 25th December 2020 - Closed

Thursday 31st December 2020 - 08:00-18:30

Saturday 26th December 2020 - Closed

Friday 1st January 2021 - Closed

Sunday 27th December 2020 - Closed

Saturday 2nd January 2021 - Closed

Monday 28th December 2020 - Closed

Sunday 3rd January 2021 - 08:00 -18:30

Tuesday 29th December 2020 - 08:00-18:30

Monday 4th January 2021 - 08:00 - 18:30

FLU Update 1st December 2020

We have now received our vaccine supply for the aged 50-64 cohort. Please contact reception directly on 01989 563646 or alternatively you can book an appoint via your patient access. 

Update 20th November 2020

We are aware of the announcement today by the Department for Health and Social Care that anyone aged 50-64 has now been added to the eligible cohorts for this year's flu vaccine. We are now working to order additional vaccine supply and plan for more flu clinics in December. We ask that patients refrain from ringing the practice with inquiries on this and we will communicate the new arrangements for flu clinics in the near future

Update 5th October 2020

Letter to patients regarding Flu Campaign 2020 - Letter To Patients

Update 6th September 2020

Information to support people recovering from COVID-19 -Your COVID Recovery

Update 9th July 2020

As we are now beginning to see more patients in surgery it is mandatory for all those attending to wear face coverings. 

Exceptions will be made if you have a medical condition that makes wearing a face covering difficult, or if the patient is a child under 11 years old. 

Update 14th April 2020

All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic. For the most up to date information please go to the website for our GP federation: Taurus  Healthcare –

Although we are seeing fewer patients face to face, we are all consulting by phone, and by video where necessary, to ensure we deal with medical problems. We don't want to miss treatable conditions, so please do contact your surgery if you are worried about symptoms.

From Thursday 9th April, a local 'amber' clinic will open, based downstairs at Alton Street, and staffed by doctors from all 6 local practices (Alton Street, Fownhope, Much Birch, Pendeen, Golden Valley and Kingstone). We are able to see patients safely in this clinic, with staff wearing PPE (Personal Protective Equipment). This is NOT a drop in clinic and will only see patients in prearranged appointments.

Patients should contact their own surgeries as normal, and a clinician will discuss the problem initially by phone. A face to face appointment will be arranged if necessary, but we are keen to protect our patients and staff by seeing only those cases where an examination is essential.

We remain very grateful for all your support and understanding.

Message from NHS England and NHS Improvement regarding attending urgent appointments in hospital:


“If you spot any symptoms which could indicate cancer, don’t just sit worrying about it at home – you can still contact your GP, usually by telephone or on-line. They will be able to advise on whether you need to get checked. If you have an urgent appointment for a diagnostic test, or are having treatment already it is important that you attend your appointments.  The team looking after you will be able to advise on how to do this, if you are in doubt.”

Cally Palmer – National Cancer Director, NHSE/I

Update - 23rd March 2020

Due to the coronavirus outbreak, we are receiving an exceptional number of calls. Please contact if you believe you are unwell from coronavirus.

We are unable to provide advice about self-isolating, please follow the advice at

For all repeat prescriptions please use the Patient Access online service.  If this is not possible, prescription requests can be emailed to

We are unable to deal with requests for sick notes or other administrative queries. NHS 111 will be taking over sick note requests.

We are not able to provide sick notes for people who are self-isolating or isolating as part of a family group.  Please click see NHS 111 website for Isolation Notes. 


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze.  Then bin the tissue, and wash your hands, or use sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport.  User a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth and unwashed hands.

You can find the latest information and advice from Public Health England on


Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

On-Line Repeat Prescriptions & Appointment Booking

Would you like to order your repeat prescriptions on-line, or make a telephone appointment when the surgery is closed?  Click on Online Services in the box bottom right for further information.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come and see us. Find out more


(Site updated 26/04/2021)
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