You Said:
It is not clear where to sign in at reception.
We Did:
We moved the self-check in machine to a more prominent place and increased signage for the reception area.
You Said:
It’s frustrating when making a call to wait for a length time before we are able to get through to the practice.
We Did:
We reviewed our staffing levels at our busiest times of the day. We are also implementing a call back option.
You Said:
The same day appointment system sometimes means I ring up on a day that my GP is not in.
We Did:
We made our GPs regular working days available online. Our team are able to text you a link to the information if you need it.
You Said:
It is sometimes not clear where to speak at reception
We Did:
We have purchased a new speaker system to make it easier for you to hear us at reception. This will be fitted very soon!
This webpage is an evolving space, and we are committed to keeping you informed about ongoing and future improvements.