The Care Quality Commission (CQC) is the independent regulator of health and adult social care services in England. They make sure health and social care services provide people with safe, effective,compassionate, high quality care and encourage services to improve.
They do this by monitoring, inspecting and regulating providers to make sure they meet fundamental national standards of quality and safety.
The CQC also protects the interests of vulnerable people,including those whose rights are restricted under the Mental Health Act.
By law all GP practices in England must make sure that they meet the national standards to enable them to register with the CQC and provide GP Services.
We have been registered with the CQC since 1stApril 2013 and have been assessed as meeting the standards.
What you can expect when a practice is assessed as meeting national standards.
- You can expect to be respected, involved and told what’s happening at every stage.
- You can expect care, treatment and support that meets your needs.
- You can expect to be safe.
- You can expect to be cared for by staff with the right skills to do their jobs properly.
- You can expect your GP practice to routinely check the quality of its services.
Further information about CQC can be found on their website or by picking up a leaflet from the surgery.
Giving Feedback
If you wish to give any feedback to the CQC or make an enquiry, the contact details are as follows:
Phone the National Customer Service Centre on 03000 616161
OR
Email: [email protected]